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You have just received your parcel but: the pair of shoes woman is too narrow, the pair of shoes man in well-fitting rather big one, the pair of shoes child does not correspond to your expectations … You can ask for your "Free" return easily since your customer space.
A request of return concerning your Kickers you order Connect to your customer Space
And follow the delivery thanks to your number of follow-up which appears on your proof of warehouse.
We ask to our clientele to follow well the instructions below for a fast and fluid management of returns:
The case of the defective products
If unfortunately, you received a damaged pair or still if not, the Kickers team quite apologizes to you.
In this particular case the approach is a little bit different from classic return.
In your dedicated Customer Space, we ask you to give us a photo highlighting the problem met on your pair (examples: scratch, unstuck sole). Your complaint is directly transmitted to our after-sales service which takes care to come back to you as soon as possible.