Shipping
DELIVERY METHODS OFFERED
- Standard Home Delivery by UPS (From 2 to 3 business days) : 4,95 €. When you place your order on our website, choose the option "UPS Standard", to receive your package at home.
- Standard Delivery by UPS at Access Point (From 3 to 4 business days) : 3,95€. When you place your order on our website, choose the option "UPS Standard Access Point", to receive your package in an UPS Access Point, where you will have to pick it up.
In order to satisfy our costumers, our team adapts itself to your needs and your expectations by proposing you two shipping methods.
Returns
A RETURN REQUEST FOR YOUR KICKERS ORDER
You have just received your parcel but: the pair of shoes woman is too narrow, the pair of shoes man in well-fitting rather big one, the pair of shoes child does not correspond to your expectations … You can ask for your "Free" return easily since your customer space.
- Meeting on the tab RETURNS
- Select the concerned order, specify the motive for the return and validate.
- Receive automatically an e-mail of confirmation with the label colissimo prepaid for the return of the pair of shoes. (Click on the link to download this one) print the voucher colissimo. (If you cannot print, our customer service is at your disposal).
- Slide your box of shoes in a cardboard(box), close and stick the label on this one. (Watch out, on no account the label must be stuck on the box of shoes directly).
- Give evidence of your parcel:
- At a storekeeper of the network The UPS office (list of points of deposit(warehouse) on https://www.ups.com).
- By taking an appointment with UPS to pick up your parcel at home.
And follow the delivery thanks to your number of follow-up which appears on your proof of warehouse.
We ask to our clientele to follow well the instructions below for a fast and fluid management of returns:
- Any return has to be the object of a demand of return on the customer space.
- Shoes must have returned in perfect condition and not have been carried.
- The deadline of return of a product is of next 15 days the reception of the parcel. He must be necessarily respected.
- Products must be sent back in their original packing in good condition (no adhesive tape on the box of shoes, nor a label of stuck on the box) and be slid in a cardboard.
The case of the defective products
If unfortunately, you received a damaged pair or still if not, the Kickers team quite apologizes to you.
In this particular case the approach is a little bit different from classic return.
In your dedicated Customer Space, we ask you to give us a photo highlighting the problem met on your pair (examples: scratch, unstuck sole). Your complaint is directly transmitted to our after-sales service which takes care to come back to you as soon as possible.